TSCTI BPO is uniquely positioned to service customer requirements by leveraging its tenets of quality and innovation, the best people talent, self sustaining process framework and domain knowledge. We offer customized service offerings; translating into the most flexible and cost effective services of the highest quality for our customers. With over 200 people, operating out of different locations ( India and USA ), TSCTI BPO has been a critical partner to all its customers in achieving their business goals.

Today, profitability and enhancement of shareholder value are the driving forces behind telecommunication and Insurance companies' success. Service provider CXOs are looking at strategies to achieve 'Revenue Maximization and Cost Optimization'. These strategies are being focused on three key dimensions: customer satisfaction, OPEX reduction and faster rollout of new services.


We believe that BPO is a viable strategic option to achieve CXO objectives. However, the success of BPO engagements is highly dependent on domain knowledge of telecom business processes and of underlying technologies. Telecom provider can have substantial gains, both in terms of cost reduction and process efficiency by outsourcing:

With our vast experience in telecom industry applications, we are best candidate for this outsourcing.

Over and above these, it should also be noted that cost savings should not be considered as the only reason for outsourcing. Customers today are more sensitive to other important aspects such as cash flow improvement, quality of service, customer satisfaction, turnaround time, accuracy, responsiveness and commitment.

TSCTI BPO services also has deep expertise in delivering process specific solutions in areas like Finance & Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services. Here are the BPO services, we provide